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Job Title: IT SUPPORT ENGINEER
Location: Dar es Salaam, Tanzania
Application Deadline: March 3, 2024
RESPONSIBILITIES
- Install and set up computer hardware, software, networks, and applications.
- Continuously monitor and maintain systems and networks.
- Respond to technical support calls from staff members or clients, providing clear instructions on issue resolution.
- Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
- Support the implementation of new applications.
- Record and document issues, along with solutions, for future reference.
- Provide onsite or remote IT support to clients.
- Diagnose and resolve software and hardware incidents.
- Support, configure, and maintain LANs, WANs, network segments, Internet, and intranet systems.
- Perform desktop-level fixes, including software installations, upgrades, file backups, and system and application configurations.
- Log client requests, queries, or support calls and document their outcomes for timely follow-up.
- Evaluate documented resolutions and analyze trends to prevent future problems.
- Test fixes to ensure adequate resolution of issues.
- Conduct post-resolution follow-ups to support requests.
- Develop help sheets and knowledge base articles for end users.
- Perform other duties as directed by the immediate supervisor.
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REQUIREMENTS
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or equivalent qualification from recognized institutions.
- Fluent in both oral and written English.
- Ability to independently learn new technologies through web articles, forums, seminars, and training.
- Analytical and problem-solving skills.
- Teamworking skills.
- Logical and strategic thinking.
- Methodical approach to tasks.
- Customer service skills.
- Excellent communication skills, both written and verbal.
- Organization and planning skills.
Qualified candidates should apply by E-MAIL ONLY to: jobs@exodus.co.tz. The subject line should read “IT Support Engineer.” Include a cover letter detailing why you are the best candidate for the position and your CV.
The latest Jobs in IT Support Engineer at Exodus Submissions that do not follow the above instructions will not be considered as applicants.
NO PHONE CALLS regarding this position will be accepted.