Insurance Specialist; General Jobs at NMB Bank

Insurance Specialist; General Jobs at NMB Bank. The NMB Bank is a commercial bank in Tanzania. It is licensed by the Bank of Tanzania, the national banking regulator. Since September 2013, the bank has been a significant financial services institution, providing commercial banking services to individual customers, small and medium-sized enterprise (SME) clients, as well as large businesses.

Location: Head Office, Headquarters

Job Purpose:

The role involves providing comprehensive support to all stakeholders in various aspects of general insurance, encompassing sales, underwriting, reporting, and claims.

Main Responsibilities:

1. Provide extensive support in implementing the General Insurance strategy.
2. Oversee renewals throughout the branch network, aiming to retain 80% of the General Insurance business.
3. Proactively identify sales prospects and engage in business development activities.
4. Collaborate with the product team to design general insurance products tailored to customer needs.
5. Obtain and assess insurance quotations from various companies to ensure competitive policies for customers.
6. Offer full support to customers during the claims process.
7. Manage relationships with customers, branches, and other stakeholders.
8. Ensure the prompt collection of all insurance revenues related to General Insurance.
9. Monitor the performance of new products and provide quarterly progress reports.
10. Consolidate and prepare monthly and quarterly sales reports on General Insurance performance.
11. Actively participate in all business activities organized by the bank to promote cross-selling of insurance products.
12. Foster the capacity of the branch sales team, Zonal RMs, and other Bank officers through coaching, mentoring, and support.
13. Take responsibility for underwriting and supervise the issuance of quotations from the network.
14. Provide technical support to branches on all issues related to General Insurance.
15. Collaborate with HQ teams to drive sales and promotional campaigns across zones following the Bank’s policies and procedures.
16. Handle all customer complaints regarding General Insurance promptly.
17. Ensure compliance with underwriting procedures for all general insurance products.
18. Assist the line manager in modifying procedures and documents related to policies as required.
19. Provide support to clients during the claims process to ensure SLA compliance and customer satisfaction.
20. Provide system support to branches.
21. Proactively identify and resolve issues in a timely manner.
22. Assist in timely follow-ups for insurance renewals.
23. Adhere to all bancassurance regulations.
24. Assist other departments when insurance assistance is needed.

Knowledge and Skills:

• In-depth knowledge of Insurance.
• Familiarity with bank products.
• Good understanding of legislation related to bancassurance and banking as a whole.
• Greater understanding of the product life cycle.
• Strong analytical and numerical skills.
• Good interpersonal and networking skills.
• Strong marketing skills.

Qualifications and Experience:

• Bachelor’s degree in insurance business or risk management.
• A Master’s Degree/Postgraduate in risk management and insurance business or related business fields is an added advantage.
• Any certification course or training in risk management and insurance business is highly valued.
• Minimum of 3 years of working experience in the insurance business with a reputable company.
• Experience in underwriting, claims, and sales of insurance products.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to fostering a diverse environment and achieving a gender-balanced workforce. Female candidates and individuals with disabilities are strongly encouraged to apply.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. If you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job Opening Date: 06-Mar-2024

Job Closing Date: 20-Mar-2024

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