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Collection Agent Job Description
A collection agent is a person or, in certain cases, a government body tasked with collecting or seeking to collect debts on behalf of a creditor.
A collection agency collects payment from the debtor and transfers it to the creditor.
Some collection agents are compelled by law to stop collecting a debt after a specified amount of time has passed.
Rather than being employed by the debtor, a collection agency will normally have a contract with the creditor to work on the creditor’s behalf.
Collection companies are often retained only when the debtor’s financial position is too difficult for them to handle on their own.
The collecting agent is responsible for three major tasks:
Job Brief:
We’re searching for Collection Agents to assist us in collecting money owing to our company. Collection Agents work directly with our customers to help them understand their payment alternatives and set up payment plans that are beneficial to both our firm and the customer.
Collection Agent Duties:
- In charge of all collections and repossessions.
- Convert past-due accounts into current clients.
- Customers should be requisitioned for all past-due accounts.
- Criminal background checks are required.
- Make collection calls
- Handle account record discrepancies
- Look at alternative collection methods.
- Comply with all applicable state and federal laws.
- Qualifications:
- Outstanding communication and organizational abilities
- Outstanding time management and problem-solving abilities
- Microsoft Office Suite and computer skills
- Prior collection experience is preferred but not required.
Collection Agent Responsibilities:
- Reconcile overdue accounts in preparation for release or recovery
- Complete all call script and account analysis documentation, including accurate account identification, debt amount, and collection action.
- Participate in all on-site and off-site training, coaching, and meetings.
- Make all necessary follow-up calls, emails, and letters.
- Maintain appropriate contact and referral connections with vendors, attorneys, and creditors.
- Establish and maintain effective client and underwriting relationships.
- Recognize the collection procedure, including DSO, skip tracing, and the legal process.
- Resolve disagreements
- Adhere to all corporate regulations and procedures.
Requirements And Skills:
- Bachelor’s degree or equivalent in finance, business, or related field
- 2+ years’ credit analysis experience
- Strong analytical, problem-solving, and organizational skills
- Knowledge of credit bureau systems and information
- Ability to write structured credit reports using proper credit terminology
The company / institution takes pride in being an Equal Opportunity Employer. We are dedicated to building a diverse and inclusive team. People of all colors, religions, national origins, genders, and ages, as well as veterans and individuals, are encouraged to apply.
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